Shipping policy

Thank you for choosing Spiritora. We are committed to providing a smooth and reliable shopping experience for customers around the world. This Shipping Policy explains how we process, ship, and deliver your orders.

Worldwide Free Shipping

Spiritora proudly offers free standard shipping worldwide on every order.

There are no minimum purchase requirements or hidden shipping charges. The price you see at checkout is the final product price, excluding any taxes or customs fees that may apply in your destination country.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time is:

  • 1–3 business days

During busy shopping seasons or promotional events, processing may take slightly longer. If significant delays occur, we will notify you via email.

Estimated Delivery Time

After your order has been dispatched, estimated delivery time is generally:

7–14 business days

Delivery times may vary depending on:

  • Destination country
  • Local customs inspections
  • Weather conditions
  • National holidays
  • Carrier operations

Although most orders arrive within the estimated timeframe, occasional delays outside our control may occur.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local government fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Spiritora has no control over customs processing times or local import policies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately.

If your order has not yet been shipped, we will gladly update your shipping details.

Once an order has been dispatched, address changes may no longer be possible.

Lost or Delayed Packages

If your package has not arrived within the expected delivery period, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and provide the most appropriate solution.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days after delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the product

Our support team will review your request and arrange a replacement or refund when appropriate.

Contact Us

If you have any questions regarding shipping, please contact:

Email: support@spiritora.cfd

Phone: +1 (250) 492-2579

We appreciate your trust and thank you for shopping with Spiritora.