Refund policy

At Spiritora, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.

30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy on eligible products.

You may request a return within 30 calendar days after your order has been delivered.

Eligibility Requirements

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be unused or only minimally handled.
  • Items should be returned in their original packaging whenever possible.
  • All included accessories and components should be returned together.

Products showing excessive wear, intentional damage, or misuse may not qualify for a refund.

Free Return Service

Spiritora provides free returns for eligible orders. If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back without contacting us first, as unauthorized returns may delay processing.

Damaged or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

Depending on the situation, we may offer:

  • A replacement
  • A full refund
  • A partial refund
  • Another appropriate resolution

Lost Packages

If your package appears to be lost during shipping, please contact us immediately.

Our team will work with the shipping carrier to investigate the shipment before determining the best solution.

Refund Process

After your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed back to the original payment method.

Most financial institutions complete the refund within 5–10 business days, although processing times may vary.

Order Cancellation

Orders may be cancelled before they enter processing or shipment.

Once an order has been shipped, it cannot be cancelled. However, you may still request a return after delivery under our return policy.

Non-Returnable Situations

Returns may not be accepted if:

  • The product has been intentionally damaged.
  • The item has been significantly altered after delivery.
  • The return request falls outside the 30-day period without exceptional circumstances.

Need Assistance?

If you have questions about a return or refund, please contact us.

Email: support@spiritora.cfd

Phone: +1 (250) 492-2579

We are committed to making every purchase at Spiritora a positive experience.